Making Sense of Data

ISBN-10
0945320612
ISBN-13
9780945320616
Series
Making Sense of Data
Category
Graphic methods
Language
English
Published
2003
Publisher
SPC Press, Incorporated
Author
Donald J. Wheeler

Description

This book addresses the isues of Data Analysis and SPC in a service setting. Emphasis is give to three basic questions of quality improvement: What do you want to accomplish? By what method? How will you know? 130 Examples and Case Histories from real businesses are used to illustrate the concepts. Readers discover where to start, what to measure, how to measure it, how to understand the measurement.

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