We all have to deal with difficult behaviour -- our own and other people's -- from time to time. Mostly we manage well, but now and again we run into someone who just doesn't do things by the same rules. This book will give you new insights into those relationships that cause so much anguish, stress and lost time. It is a practical guide to help to handle those nasty situations that obstruct us at work, interfere with our sleep and disrupt our lives.
This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged ...
Helpful features inside this practical and easy-to-use book include:* Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your ...
In this book, Coping with Difficult People Workbook, we teach a specific model that participants can use to build positive relationships with difficult people.
Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.
This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes 'button pushers' act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.
Based on many years of research and observation, Dr. Robert Bramson identifies the seven personality types that victimize the people around them and offers six basic steps to coping with each one.
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it.
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine ...
From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as The Bully, The Complainer or Whiner, The Procrastinator, The Know-It-All, The ...