Total Quality Management

Total Quality Management
ISBN-10
0963071408
ISBN-13
9780963071408
Series
Total Quality Management
Category
Business & Economics
Pages
196
Language
English
Published
1991
Authors
Marshall Sashkin, Kenneth J. Kiser

Description

This book addresses three factors that are important foundations of TQM: tools and techniques that people are trained to use to indentify and solve quality problems, customers as the focus of TQM, and the TQM culture based on certain values and leadership vision.

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