The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
- ISBN-10
- 0975568612
- ISBN-13
- 9780975568613
- Category
- Business & Economics / Industries / Computers & Information Technology
- Pages
- 106
- Language
- English
- Published
- 2005
- Publisher
- Information Technology Process Institute
- Authors
- Gene Kim, Kevin Behr, George Spafford
Description
This concise book offers 'four steps to control an IT environment' that can be mapped 'to any maturity model'. From the table of contents: ITIL processes common to the High Performers; Creat a change request tracking system; The Spectrum of Change; Helpful tips when preparing for an audit; Generate the DSL approval process; Metrics and how to use them.
Get the book
Similar books
-
The Visible Ops Handbook: Starting ITIL in 4 Practical Steps
By Gene Kim, George SpaffordThe Visible Ops Handbook: Starting ITIL in 4 Practical Steps
-
The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
By Gene Kim, Kevin Behr, George SpaffordA Novel about IT, DevOps, and Helping Your Business Win Gene Kim, Kevin Behr, George Spafford. almost every week.” He pauses and then says emphatically, “Dr. Eliyahu M. Goldratt, who created the Theory of Constraints, showed us how any ...
-
The DevOps Handbook:: How to Create World-Class Agility, Reliability, and Security in Technology Organizations
By John Willis, Jez Humble, Gene KimPrugh, “DOES14: Scott Prugh, CSG - DevOps and Lean in Legacy Environments,” Slideshare.net, November 14, 2014, ... Scott Prugh, personal correspondence with Gene Kim, 2014. Geoffrey A. Moore... Geoffrey A. Moore and Regis McKenna, Crossing.
-
The Visible OPS Handbook 見える運用
The Visible OPS Handbook 見える運用
-
Visible Ops Security: Achieving Common Security and IT Operations Objectives in 4 Practical Steps
By Gene Kim, George Spafford, Sr.Visible Ops Security: Achieving Common Security and IT Operations Objectives in 4 Practical Steps
-
Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations
By Jez Humble, Gene Kim, Nicole Forsgren PhD... Gene Kim, and George Spafford. The Visible Ops Handbook: Starting ITIL in 4 Practical Steps. Eugene, OR: Information Technology Process Institute, 2004. Bessen, James E. Automation and Jobs: When Technology Boosts Employment.
-
The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
By Gene Kim, Kevin Behr, George SpaffordBill has 90 days to fix a behind-schedule IT project, or his entire department will be outsourced. Fortunately, he has the help of a prospective board member, whose "Three Ways" philosophy might just save the day.
-
Beyond The Phoenix Project: The Origins and Evolution Of DevOps (Official Transcript of The Audio Series)
By John Willis, Gene KimSo, George Spafford and I went through that together. Then later in 2011, George Spafford, Kevin Behr, and I, we all took the Toyota kata training from Mike Rother, and that was in 2011 at the University.
-
The Unicorn Project: A Novel about Developers, Digital Disruption, and Thriving in the Age of Data
By Gene KimTitles by Gene Kim Fiction The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win (2013), co-authored with Kevin Behr and George Spafford The Unicorn Project: A Novel about Developers, Digital Disruption, ...
-
Web Operations: Keeping the Data On Time
By John Allspaw, Jesse RobbinsIn this collection of essays and interviews, web veterans such as Theo Schlossnagle, Baron Schwartz, and Alistair Croll offer insights into this evolving field.