Listen Up, Sales and Customer Service: The Game Has Changed
Dr. Logan was as fluent in ancient Eastern healing as he was in modern medicine. When he found what others couldn't, he gave me my life back. I wrote about my personal health journey in detail in my first book, Success With Less.
For example, consider Chicago engineer Marty Cooper (https://bit.ly /listenup-martycooper). In the 1970s, he asked a strange and never-beforeconsidered question: “Why is it that when we call a person, we have to call one specific place?
... customers . An Apple engineer listened in on a customer conversation and developed the new Macintosh as a result of customer requests . Since listening is so important to Apple customer service , the executive staff receives listening ...
Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
... listening is so important to Apple customer service, the executive staff receives listening certificates when they actually answer one or more customer calls personally.11 Meg Whitman, Founder of Ebay, is succinct in her summary of the ...
By outlining the complete Pay Attention system, this up-to-the-minute guide gives you a practical, step-by-step toolbox you can use immediately to achieve top-notch customer interactions.
Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity.
I had to listen to the other team's arguments so I could counter them. Later, the teacher would let us pick out sides for an argument then trick us by making us switch. That was easy enough to get around. I could pick the side I didn't ...
Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers.