Total Quality Management (TQM): Principles, Methods, and Applications

Total Quality Management (TQM): Principles, Methods, and Applications
ISBN-10
1000194493
ISBN-13
9781000194494
Series
Total Quality Management (TQM)
Category
Technology & Engineering
Pages
222
Language
English
Published
2020-10-04
Publisher
CRC Press
Authors
Sunil Luthra, Dixit Garg, Ashish Agarwal

Description

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.

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