Total Quality Management in Higher Education: Study of Engineering Institutions

Total Quality Management in Higher Education: Study of Engineering Institutions
ISBN-10
1000332462
ISBN-13
9781000332469
Series
Total Quality Management in Higher Education
Category
Education
Pages
202
Language
English
Published
2020-12-24
Publisher
Taylor & Francis
Authors
K. Ganesh, Sanjay Mohapatra, Sayeda Begum

Description

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions. This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions.

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