How To Say It for First-Time Managers: Winning Words and Strategies for Earning Your Team's Confidence
- ISBN-10
- 110118650X
- ISBN-13
- 9781101186503
- Category
- Business & Economics
- Pages
- 256
- Language
- English
- Published
- 2010-04-06
- Publisher
- Penguin
- Author
- Jack Griffin
Description
An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff. From the author of How to Say It(r) at Work, a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include: ?Building leadership vocabulary ?Establishing ground rules ?Projecting credibility ?Avoiding day-one mistakes ?Handling crises and criticism ?Motivating and inspiring ?Making meetings work
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