What's the Secret?: To Providing a World-Class Customer Experience
- ISBN-10
- 1118039424
- ISBN-13
- 9781118039427
- Category
- Business & Economics
- Pages
- 336
- Language
- English
- Published
- 2011-01-07
- Publisher
- John Wiley & Sons
- Authors
- III, John R. DiJulius
Description
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
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Other editions
-
- 2008-05-02
- 336 pages
- Paperback
- John Wiley & Sons
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