Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific ...
“Employees who rate their managers as sensitive miss an estimated 3.7 days of work per year, whereas employees whose managers are rated as non-sensitive miss approximately 6.2 days of work” (MacBriade-King & Bachmann, 1999, p. 3).
—ALFRED P. SLOAN, AS QUOTED BY PETER DRUCKER IN THE EFFECTIVE EXECUTIVE (OXFORD: ELSEVIER, 2007) Resolving Level 1, “Problems to solve,” calls for clear communication skills and a collaborative solution-seeking approach.
Tap into conflict resolution expertise get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro Rediscover communication find out how body language, tone of voice, emotions, and filters ...
This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work.
This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.
You deserve better. You can get the results you need and want, AND strengthen relationships. This book will provide you with a buffet of tools.
The tenets of Nonviolent Communication are applied to a variety of settings, including the classroom and the home, in these booklets on how to resolve conflict peacefully.
The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or ...
Putting the rising cost of conflict in context with recessionary times and looking beyond individual cases to issues such as workforce motivation and corporate responsibility, this text provides practical guidance on how to minimize and ...