Supporting Online Students: A Practical Guide to Planning, Implementing, and Evaluating Services

Supporting Online Students: A Practical Guide to Planning, Implementing, and Evaluating Services
ISBN-10
1118192842
ISBN-13
9781118192849
Category
Education
Pages
288
Language
English
Published
2012-01-31
Publisher
John Wiley & Sons
Author
Anita Crawley

Description

Supporting Online Students shows how effective and efficientlydelivered support services improve academic success and courseretention for online learners. Drawing on a decade's worth ofresearch, Anita Crawley describes the scope of services fromadmissions and registration to advising and student engagement. Thebook includes guidelines and standards, planning andimplementation, innovative practices, and describes specializedservices needed by particular online student groups. "Effective student support is the single most important factorin sustaining high-quality online learning programs. Anita Crawleypresents the most effective guide to achieving that success. Herbook is a blueprint for building thriving online programs throughcomprehensive student support." —Ray Schroeder, director,Center for Online Learning, Research and Service, University ofIllinois Springfield "As distance learning continues to grow, this book addresses theoften neglected other side of the coin: online student services.This book provides a great introduction and overview of theresearch, literature, and innovative practices for planning,implementing, and evaluating support services for online learners."—George Steele, director, eStudent Services, OhioLearns "Anita Crawley has crafted a splendid volume on a topic ofincreasing importance in contemporary higher education. Her bookpromises to be the foundational piece for those who work withstudents in an online environment. Her thinking and analysis aresuperb and undoubtedly will provide the basis upon which to developonline programs and services in the future." —John H. Schuh,Distinguished Professor of Educational Leadership and PolicyStudies Emeritus, Iowa State University "Bringing together extensive examples of innovative practices,summaries of current research, and a wealth of experience instudent services, Anita Crawley's comprehensive guide to supportingonline students is a rich resource for institutions with existing,growing, or new online programs. —Diane J. Goldsmith, formerexecutive director, Connecticut Distance Learning Consortium

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