Streamline KPIs to craft a simpler, more effective system of performance measurement Key Performance Indicators provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition, this bestselling guide provides a model for simplifying KPIs and avoiding the pitfalls ready to trap the unprepared organization. New information includes guidance toward defining critical success factors, project leader essentials, new tools including worksheets and questionnaires, and real-world case studies that illustrate the practical application of the strategies presented. The book includes a variety of templates, checklists, and performance measures to help streamline processes, and is fully supported by the author’s website to provide even more in-depth information. Key Performance Indicators are a set of measures that focus on the factors most critical to an organization’s success. Most companies have too many, rendering the strategy ineffective due to overwhelming complexity. Key Performance Indicators guides readers toward simplification, paring down to the most fundamental issues to better define and measure progress toward goals. Readers will learn to: separate out performance measures between those that can be tied to a team and result in a follow-up phone call (performance measures) and those that are a summation of a number of teams working together (result indicators) look for and eradicate those measures that have a damaging unintended consequence, a major darkside Sell a KPI project to the Board, the CEO, and the senior management team using best practice leading change techniques Develop and use KPIs effectively with a simple five stage model Ascertain essential performance measures, and develop a reporting strategy Learn the things that a KPI project leader needs to know A KPI project is a chance at a legacy – the project leader, facilitator, or coordinator savvy enough to craft a winning strategy can affect the organization for years to come. KPI projects entail some risk, but this book works to minimize that risk by arming stakeholders with the tools and information they need up front. Key Performance Indicators helps leaders shape a performance measurement initiative that works.
This book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction ...
By identifying and describing the most powerful financial and non-financial KPIs, this book will make life easier for you by defining them, explaining how and when they should be used and providing a rich library of KPIs that have been ...
This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement.
... New Zealand “With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here.” —Harry Mills, author The Rainmaker's Toolkit.
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Production and Quality Management, The KPI Institute provides professionals a useful resource for novices and experts alike.
With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast. ‘This book does a fantastic job of narrowing down the best KPIs for you and ...
If you need to tie a jetpack to your organization, you want this book." —Christina Wodtke, Adjunct Professor at Stanford Continuing Studies and author of Radical Focus Objectives and key results (OKRs) are integral to connecting the goals ...
Web Analytics Demystified , written by Eric T. Peterson , Site Operations and Technology analyst for one of the Internet's leading research groups , bridges the gap between the ... WEB ANALYTICS DEMYSTIFIED ISBN 0-9743584-2-8 55995.
The purpose of this guide book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI).
Essay from the year 2010 in the subject Business economics - Supply, Production, Logistics, grade: 94.00, University of Phoenix, course: ISCOM 370 Strategic Supply Chain Management, language: English, abstract: Key Supply Chain Performance ...