This sixth edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors - the people on whom success or failure of every hospitality enterprise depends.
339. cited in John r. Schermerhorn Jr., Management 11th ed. (Hoboken, NJ: Wiley, 2012), p. 339. 3. Ibid. 4. H. M. Weiss and r. Cropanzano, “Affective Events Theory,” in B. M. Staw and L. L. Cummings, Research in Organizational Behavior, ...
Charlotte Garvey, “Philosophizing Compensation,” HR Magazine, January 2005, Vol. 50 No. 1. 2. Ibid. 3. Catherine Dovey, “Compensation Trends, Society for Human Resource Management,” White Paper, January 2006, ...
Books in Print
Jack E. Miller, John R. Walker, Karen E. Drummond. Through hard work and communication , a supervisor can then begin to foster a team atmosphere . A supervisor shapes a group's atmosphere or company culture through his work ethic ...
With updated coverage of technology and managing diversity in the workplace, Supervision in the Hospitality Industry, Fifth Edition provides hospitality professionals and students alike with the tools that they need to be effective managers ...
Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach.
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Resources in Education
Canadian books in print: Catalogue des livres canadiens en librairie