How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?In Getting Past No, William Ury of Harvard Law School s Progr
William Ury of the Harvard Law School's Program on Negotiation presents a five-step method for getting even the prickliest person to cooperate and reach a compromise.
Mastering Respectful Confrontation: A Guide to Personal Freedom and Empowered, Collaborative Engagement