Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.
In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services.
This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world.
The lectures are available as booklets from the Innovation Unit, DTI, 151 Buckingham Palace Road, London SW1W 9SS. ... (Ericsson.) • The innovation mandate can only succeed in an environment 84 Best Practice: Process Innovation Management.
This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
"At one time in history, Great Britain was the world's leader in commerce and industry.
An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological ...
A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting.
This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality...
The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.