Empowerment: HR Strategies for Service Excellence
- ISBN-10
- 1136406832
- ISBN-13
- 9781136406836
- Series
- Empowerment
- Category
- Business & Economics
- Pages
- 300
- Language
- English
- Published
- 2012-05-16
- Publisher
- Routledge
- Author
- Conrad Lashley
Description
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
Get the book
Other editions
-
- 2007-09-15
- 237 pages
- Paperback
- Empowerment Inst
-
- 2006
- 420 pages
- Paperback
- Brendan Kelly Publishing Inc.
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