Benchmarks in Hospitality and Tourism
- ISBN-10
- 1136799060
- ISBN-13
- 9781136799068
- Category
- Business & Economics
- Pages
- 176
- Language
- English
- Published
- 2013-10-14
- Publisher
- Routledge
- Author
- Sungsoo Pyo
Description
This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.
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