The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, 2E

The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, 2E
ISBN-10
1260027066
ISBN-13
9781260027068
Category
Technology & Engineering
Pages
608
Language
English
Published
2021-10-15
Publisher
McGraw-Hill Education
Authors
Tristan Boutros, Tim Purdie

Description

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The definitive guide to process improvement and operational excellence—now fully updated This thoroughly revised guide offers a roadmap for businesses to improve everything from IT to customer service processes while managing organizational changes. You will discover how to design effective process improvement structures, organizations, and cultures and provide faster response times, better service, and increased agility. The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, Second Edition equips you with the necessary skills to deliver consistent, successful outcomes. The book provides best practices for implementation and serves as a comprehensive body of knowledge. Chapters new to this edition explore the functionality of new platforms and tools available to the business world. •Previous edition won a 2015 Axiom Book Award for best business theory book•Features templates, case studies, and real-world examples•Written by a pair of project management and process improvement experts

Other editions

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