Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative

Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative
ISBN-10
1264269110
ISBN-13
9781264269112
Category
Business & Economics
Pages
224
Language
English
Published
2022-02-22
Publisher
McGraw-Hill Education
Authors
Jennifer Edwards, Katie McCleary

Description

Two coaches to Fortune 500 companies and in the social sector show how to use the social-psychology of human connection to drive meaningful workplace communication In today’s increasingly polarized world, we’re getting more and more stuck in our cognitive biases. As a result, we’re forgetting how to build personal connections and often refusing to listen to each other—and that’s bad for business. Bridge the Gap explores the intersection of how your biology and biography define, refine, and contribute to your presence and behavior. Focusing on three gifts every human being possesses—curiosity, meta-cognition, and narrative communication—the authors provide a reliable, replicable framework and step-by-step processes that increase open communication and foster better relationships at work. They illuminate the raw power of the human brain and mind and how they impact the way we behave, and they provide a deep dive into how (rather than why) we should seek to be with people in the workplace and beyond. Bridge the Gap helps you: •Master your biological reactions when pressure, stress, and anxiety hit •Understand how we create our perceptions of reality and way of being in the world •Focus on clean listening, curious language, empathy, and caring choices •Become "WayFinders" in collegial relationships and create long-lasting adult friendships •Feel more comfortable, authentic, and more natural when it comes to being with people Whether you’re entry level staff or C-Suite executive, you’ll learn how to communicate clearly with a broad spectrum of people and navigate/manage a wide range of emotions in virtually any situation. Rather than focus solely on the mechanics of having “tough” or “difficult” conversations, the authors illustrate how intention, curiosity, and choice engages others and fosters better interactions. Filled with practical skill-building exercises and "Dear Reader" letters from C-suite leaders, educators, entrepreneurs, and change-makers who have used the teachings of this book to enrich their work lives, Bridge the Gap provides everything you need to build solid connections with people in every situation.

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