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FIGURE 6.2 I THE CUSTOMER—DRIvEN QUALITY CYCLE Binney 86 Smith, the company that produces Crayola crayons and markers, makes it a point to improve its products by taking advantage of customer feed— back. Many of the letters the company ...
This proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship ...
Not long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of...
The market leader in quality management, this text is built on the strength and experience of well-known authors in the field.
Managing for Quality and Performance Excellence
Managing for Quality and Performance Excellence
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations.
Understanding supplier performance is vital to ensuring a well-functioning supply network.
... I., 627, 654 Lehdonvirta, V., 750 Levi, M. H., 262 Levin, M., 808 Levine, R., 22 Levinson, D. R., 820 Levinson, ... E. W., 813 McCamey, D. A., 899, 903, 904 McClaskey, D., 896, 901, 910, 914 McClure, I. Y., 66 McConville, F. X., ...
The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.