For all introductory-level courses in hospitality. The Sixth Edition of Introduction to Hospitality focuses on hospitality operations while offering a broad, comprehensive foundation of current knowledge about the world's largest industry. Throughout, author John R. Walker invites students to share this industry's unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management. Each section includes insight from industry professionals, contains up-to-date information on career opportunities, and includes many examples illuminating current industry trends and realities. Extensively revised and updated, this edition contains new photos, new page layouts, and new coverage on topics ranging from sustainability to globalization.
This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts - operations, marketing and human resources - all of which are capable of being effectively ...
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalise experiences and encourage loyalty.
Hotel Restaurant and Travel Law: A Preventive Approach
Human Resource Management for the Hospitality Industry
Instructor's Manual to Accompany Supervision in Th E Hospitality Industry
Hospitality and Tourism
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"This new eighth edition of Introduction to Hospitality focuses on hospitality operations and has been written in response to professors and students who wanted a broader view of the world's largest industry.
Creating Your Career Portfolio: At-a-glance Guide for Students
You know what they say: if you can't get any other job, go down to McDonald's and flip burgers. All you have to do is learn how to say “How may I help you?” It's a dead-end job – the last resort of those struggling in the labour market.