Service Operations Management: Improving Service Delivery
- ISBN-10
- 1292098058
- ISBN-13
- 9781292098050
- Series
- Service Operations Management
- Category
- Service industries
- Language
- English
- Published
- 2021
- Authors
- Robert Johnston, Michael Shulver, Nigel Slack
Description
"Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you who want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations as they seek to develop and implement operations strategies"--
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