Managing for Quality and Performance Excellence
- ISBN-10
- 1305887972
- ISBN-13
- 9781305887978
- Series
- Managing for Quality and Performance Excellence
- Category
- Business & Economics
- Pages
- 784
- Language
- English
- Published
- 2016-01-01
- Publisher
- Cengage Learning
- Authors
- James R. Evans, William M. Lindsay
Description
The definitive market leader and authoritative educational reference, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e provides unmatched coverage and insightful comparisons that guide students through the intricacies of quality management. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices. It offers unparalleled coverage of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. Current examples from leading organizations throughout the world emphasize the practical aspects of the book’s managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps students prepare to become Certified Quality Managers. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Get the book
Other editions
Similar books
-
Managing for Quality and Performance Excellence
By James R. Evans, William M. LindsayMANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 11E helps you learn on your terms. This edition presents the latest developments in the field as you examine fundamental principles, criteria and the historic underpinnings of total quality.
-
Quality & Performance Excellence
By James R. EvansFIGURE 6.2 I THE CUSTOMER—DRIvEN QUALITY CYCLE Binney 86 Smith, the company that produces Crayola crayons and markers, makes it a point to improve its products by taking advantage of customer feed— back. Many of the letters the company ...
-
Managing for Quality and Performance Excellence
By William M. Lindsay, James Robert EvansManaging for Quality and Performance Excellence
-
Quality & Performance Excellence
By James R. EvansThis proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship ...
-
The Management and Control of Quality
By William M. Lindsay, James Robert EvansThe market leader in quality management, this text is built on the strength and experience of well-known authors in the field.
-
Managing for Quality and Performance Excellence
By Cram101 Textbook ReviewsManaging for Quality and Performance Excellence
-
Achieving Organizational Excellence: A Quality Management Program for Culturally Diverse Organizations
By Flevy LasradoThis book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations.
-
Supplier Evaluation and Performance Excellence: A Guide to Meaningful Metrics and Successful Results
By Sherry R. GordonUnderstanding supplier performance is vital to ensuring a well-functioning supply network.
-
Acp Managing for Quality and Performance Excellence
By Cengage South-WesternAcp Managing for Quality and Performance Excellence
-
An Introduction to Six Sigma and Process Improvement
By James R. Evans, William M. LindsayImportant Notice: Media content referenced within the product description or the product text may not be available in the ebook version.