Improving Organizational Performance: The Cube One Framework
- ISBN-10
- 1317359933
- ISBN-13
- 9781317359937
- Category
- Business & Economics
- Pages
- 364
- Language
- English
- Published
- 2019-12-06
- Publisher
- Routledge
- Author
- Richard E. Kopelman
Description
This book presents the Cube One framework, which provides a basis for understanding, diagnosing, and improving organizational performance. It is based on the premise that successful organizations enact practices that satisfy three key constituents: the enterprise itself, customers, and employees. This book offers a uniquely empirical approach by examining enterprise-, customer-, and employee-directed practices. Validity evidence is provided by survey research, studies of financial metrics, and the analysis of cases involving well-known organizations (such as Google, Four Seasons, and Mayo Clinic). The Cube One framework is equally applicable to organizations in the for-profit, nonprofit, and government sectors. After reading this book, students and scholars, as well as organizational practitioners in the fields of organizational behavior and management, will find a practical approach to improving organizational performance.
Get the book
Other editions
-
- 1998
- 127 pages
- Paperback
- SAGE
-
- 1994-01-01
- 271 pages
- Paperback
- McGraw-Hill Book Company Limited
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