This introductory textbook shows you how to apply the principles of marketing within the hospitality industry. Written specifically for students taking marketing modules within a hospitality course, it contains examples and case studies that show how ideas and concepts can be successfully applied to a real-life work situation. It emphasizes topical issues such as sustainable marketing, corporate social responsibility and relationship marketing. It also describes the impact that the internet has had on both marketing and hospitality, using a variety of tools including a wide range of internet learning activities. This 3rd Edition has been updated to include: Coverage of hot topics such as use of technology and social media, power of the consumer and effect on decision making, innovations in product design and packaging, ethical marketing and sustainability marketing Updated online resources including: power point slides, test bank of questions, web links and additional case studies New and updated international case studies looking at a broad range of hospitality settings such as restaurants, cafes and hotels New discussion questions to consolidate student learning at the end of each chapter.
Reid and Bojanic’s Hospitality Marketing Management—now in its Fifth Edition—is a comprehensive resource that explores the foundations of marketing in the hospitality industry and its unique themes, including: The roles of service and ...
Hospitality Marketing is a no-nonsense, practical book which has been revised and adapted for a wider market, including European and international examples.
This book takes a unique approach to outlining marketing processes in the hospitality industry.
These characteristics led to the creation of an expanded marketing mix for all services with 7 Ps (the original 4 plus physical evidence, participants/people, and process) and a hospitality marketing mix that is thought to be more ...
This handbook consists of 19 chapters that critically review mainstream hospitality marketing research topics and set directions for future research efforts.
Indeed, effective marketing encompasses virtually every aspect of hospitality organization. In this chapter, we have explained: ○ That marketing is a business philosophy that places the customer at the center of the hospitality ...
This is an accessible resource preparing students for the challenges of tourism and hospitality marketing globally.
Did You Know? This book is also available as a Wiley eText. The Wiley eText is a complete digital version of the text that makes time spent studying more efficient.
With over 70 global case studies and vignettes, this textbook covers all the key marketing principles applied to tourism and hospitality, showing how these concepts work in practice and demonstrating the diverse range of tourism and ...
Market-linked cost optimization connected with the distribution strategy • Behavioral economics rooted into pricing and marketing decisions • Forecast to control availability and product management Not only do these software's and ...