Emotional Labor and Crisis Response: Working on the Razor's Edge
- ISBN-10
- 1317472136
- ISBN-13
- 9781317472131
- Category
- Business & Economics
- Pages
- 192
- Language
- English
- Published
- 2014-12-18
- Publisher
- Routledge
- Authors
- Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman
Description
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
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