Crisis Communication: Theory and Practice

Crisis Communication: Theory and Practice
ISBN-10
1317473620
ISBN-13
9781317473626
Series
Crisis Communication
Category
Business & Economics
Pages
256
Language
English
Published
2014-12-18
Publisher
Routledge
Author
Alan Jay Zaremba

Description

Crises happen. When they do, organizations must learn to effectively communicate with their internal and external stakeholders, as well as the public, in order to salvage their reputation and achieve long-term positive effects. Ineffective communication during times of crisis can indelibly stain an organization’s reputation in the eyes of both the public and the members of the organization. The subject of crisis communication has evolved from a public relations paradigm of reactive image control to an examination of both internal and external communication, which requires proactive as well as reactive planning. There are many challenges in this text, for crisis communication involves more than case analysis; students must examine theories and then apply these principles. This text prepares students by: Providing a theoretical framework for understanding crisis communication Examining the recommendations of academics and practitioners Reviewing cases that required efficient communication during crises Describing the steps and stages for crisis communication planning Crisis Communication is a highly readable blend of theory and practice that provides students with a solid foundation for effective crisis communication.

Get the book

Amazon.com
Amazon.com
Search the book
eBay.com
eBay.com
Search the book

Other editions

Similar books

  • Crisis Communications: The Definitive Guide to Managing the Message
    Crisis Communications: The Definitive Guide to Managing the Message
    By Steven Fink

    In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis.

  • Effective Crisis Communication: Moving From Crisis to Opportunity
    Effective Crisis Communication: Moving From Crisis to Opportunity
    By Timothy L. Sellnow, Matthew W. Seeger, Robert R. Ulmer

    Unlike other crisis communication texts, this book answers the question, “What now?” and explains how organizations can and should emerge from crisis.

  • The Handbook of Crisis Communication
    The Handbook of Crisis Communication
    By W. Timothy Coombs, Sherry J. Holladay

    Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication.

  • Crisis Communication
    Crisis Communication
    By Finn Frandsen, Winni Johansen

    This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to ...

  • Theorizing Crisis Communication
    Theorizing Crisis Communication
    By Timothy L. Sellnow, Matthew W. Seeger

    Sellnow, D. D., Lane, D., Littlefield, R. S., Sellnow, T. L., Wilson, B., Beauchamp, K., & Venette, S. (2015). A receiver‐based approach to effective instructional crisis communication. Journal of Contingencies and Crisis Management, ...

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

  • Crisis Communication Strategies: How to Prepare in Advance, Respond Effectively and Recover in Full
    Crisis Communication Strategies: How to Prepare in Advance, Respond Effectively and Recover in Full
    By Amanda Coleman

    Crisis Communication Strategies is the essential guide for PR and communication professionals to protecting your company and building true, long-term resilience.

  • Ongoing Crisis Communication: Planning, Managing, and Responding
    Ongoing Crisis Communication: Planning, Managing, and Responding
    By W. Timothy Coombs

    A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation.

  • The Handbook of Crisis Communication
    The Handbook of Crisis Communication
    By W. Timothy Coombs, Sherry J. Holladay

    In: Communicating for Social Change: Meaning, Power, and Resistance (pp. 1-8) (ed. M. Dutta and D. Zapata). ... Telling the tale: the role of narratives in helping people respond to crises. ... Theorizing Crisis Communication, 2e.

  • Crisis Communication: Theory and Practice
    Crisis Communication: Theory and Practice
    By Alan Jay Zaremba

    This text prepares students by: Providing a theoretical framework for understanding crisis communication Examining the recommendations of academics and practitioners Reviewing cases that required efficient communication during crises ...