Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent. Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. Can’t anybody change this? CEO and award-winning business writer John R. Brandt says we can. In Nincompoopery: Why Your Customers Hate You--And How to Fix It, he leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. More importantly, he offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent. Brandt has worked with hundreds of companies to help them outwit competitors, and in the blunt (and funny) Nincompoopery, he shares his unique blueprint for success. It usually starts by asking a simple question or two, such as Why should our customers have to rekey their data multiple times to make a single purchase? Why are there four levels of approval just to order basic supplies? Why can’t we get qualified candidates for open positions, or provide new employees with decent training? In short: How did we become such nincompoops? And when will we stop? Nincompoopery offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side. Enjoy!
Many writings included here were first published in magazines and journals long unavailable. Some of the essays have never before been published. They now appear as a coherent whole for the first time.
Compiled by Ranjit Sandhu and Matt CravattaThis compilation of the works of philosopher Paul Kurtz presents both a traditional bibliography of his publications and a list of the many other...
Oops! Sorry, you found an old version of this book! Search again for 'Lollipops and Lemon Squeezers' or follow Mikey O'Crikey (Author) link under the title to find the up to date version. Thanks!
It is a closely reasoned defense of one of the most venerable ethical, scientific and philosophical traditions within Western civilization.Paul Kurtz (Amherst, NY), professor emeritus of philosophy at the State University of New York at ...
... relationships with others, and on many levels. A friend is one whose company you enjoy, one whom you help gladly ... puberty, discovering puppy love, suffering adolescent crushes are all part of friendship; children learn about life and ...
... nincompoopery of my staff.” “May I add nincompoopery to the Decker dictionary?” “Of course. You caused it to be expelled from my.
The Jesus Prescription for a Healthy Life Quantum Spirituality: A Postmodern Apologetic SoulSalsa SoulSalsa audio SoulTsunami SoulTsunami audio Strong in the Broken Places Learn about these resources at http://www.leonardsweet.com ...
What the Woman Lived: Selected Letters of Louise Bogan, 1920-1970
Evangelism is about reaching out to others. Really? You think? Brace yourself. In Nudge, author Leonard Sweet sets out to revolutionize our understanding of evangelism.
In this collection of thirty zany stories, spoofing camping, fishing, and other outdoor recreational activities, McManus shares his hilarious wilderness misadventures.