Operations Management, Second Edition
- ISBN-10
- 1403934665
- ISBN-13
- 9781403934666
- Category
- Business & Economics
- Pages
- 800
- Language
- English
- Published
- 2006-04-04
- Publisher
- Palgrave Macmillan
- Author
- Terry Hill
Description
Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. It provides detailed consideration of service delivery system design, with a dedicated chapter on the subject; introduces the importance of people management from the beginning; provides expanded discussion of operations strategy and market linkage, enterprise resource planning, and supply chain issues including e-procurement; demonstrates operations in the "real world" with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis; and offers a range of companion materials for lecturers and students. Companion Website: http://www.palgrave.com/business/hill/
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