Working with Difficult People
- ISBN-10
- 1405336862
- ISBN-13
- 9781405336864
- Category
- Business & Economics
- Pages
- 72
- Language
- English
- Published
- 2009-10
- Publisher
- Dorling Kindersley Ltd
- Author
- Raphael Lapin
Description
A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.
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