Boot Camp: Calming Upset Customers

Boot Camp: Calming Upset Customers
ISBN-10
1423917480
ISBN-13
9781423917489
Series
Boot Camp
Language
English
Published
2006-02-01
Publisher
Arden Shakespeare
Author
MORGAN

Description

This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive.

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