Calming Upset Customers: Stay in Control... In Any Situation

Description

When a customer is upset with your company, you have an opportunity. You can a become the company,a defuse the situation, win the customer over, and ensure continued business. Thata s a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.

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Other editions

• 

  Calming Upset Customers

  • 2002-04-01
  • - pages
  • Paperback
  • Crisp Pub Incorporated
• 

  Calming Upset Customers: Staying Effective During Unpleasant Situations

  • 2002-04
  • 82 pages
  • Paperback
  • Crisp Pub Incorporated
• 

  Calming Upset Customers

  • 1989
  • 65 pages
  • Paperback
  • Los Altos, CA : Crisp Publications

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