In today's competitive workplace, your ability to communicate is your most important business skill. This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead. Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.
Communicating at Work: Strategies for Success in Business and the Professions
With this book, Jay Sullivan has created a comprehensive resource for systematically enhancing your communication skills." Stephen P. Hills, Former President, The Washington Post
The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion.
Updates throughout the twelfth edition reflect the rapidly changing landscape of professional communication influenced by the visibility and connectedness of the mobile revolution.
The world of work has changed.
Here is the reference book for handling any workplace communication--from dealing with a bad boss to handling embarrassing conversations. Misunderstood!
"Communicating at Work provides students with strategies that are rooted in current research and real-world best practices.
The text highlights collaborative learning exercises, invention strategies for business writing, ethical desicion making and scenarios as writing models.
ISE Communicating at Work
If you want your voice heard in every meeting, if you want others to share your vision, if you want your team to deliver results—you must become a master communicator. This book will put you on that path.