Quality Is Personal: A Foundation For Total Quality Management

Quality Is Personal: A Foundation For Total Quality Management
ISBN-10
1439118523
ISBN-13
9781439118528
Category
Business & Economics
Pages
198
Language
English
Published
2010-05-11
Publisher
Simon and Schuster
Author
Harry Roberts

Description

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

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