Most people are REACTIVE. That is, they respond to circumstances or actions as they occur. But this is not the path to success. When one is reactive, it allows the other person to take control. If you wish to be successful when dealing with people, you must maintain control. And the best way to gain and maintain control, is to be PROACTIVE. That is, to take action in anticipation of possible circumstances or actions. This book is designed to give the reader the observational and verbal skills necessary to quickly judge people and situations and deal with them efficiently and professionally. Once you have mastered these important skills, the world is your oyster.