Total Quality Management in Human Service Organizations
- ISBN-10
- 1483326594
- ISBN-13
- 9781483326597
- Category
- Total quality management in human services
- Pages
- 109
- Language
- English
- Published
- 1993
- Author
- Lawrence L. Martin
Description
Total Quality Management (TQM) is shaping the management of the 1990s. This book presents TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
