Excellent Customer Service: How to Build a Customer Service Culture in a Retail Environment
- ISBN-10
- 1491273194
- ISBN-13
- 9781491273197
- Category
- Business & Economics
- Pages
- 115
- Language
- English
- Published
- 2013
- Publisher
- Createspace Independent Pub
- Author
- E. J. Bones
Description
In ten easy chapters the author explains how to successfully build a culture of excellent customer service in a retail environment. This book begins with hiring and ends with measuring the results. Learn to keep it simple, focus on what counts, engage your associates and lead the team by example. This book will define the culture and teach you how to deliver it.
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