Designing Delivery: Rethinking IT in the Digital Service Economy

Description

Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability

Get the book

Amazon.com

Search the book

eBay.com

Search the book

Other editions

• 

  Designing Delivery: Rethinking IT in the Digital Service Economy

  • 2015-04-25
  • 232 pages
  • Paperback
  • Oreilly & Associates Incorporated

Similar books

• 

  Family History Digital Libraries

  By William Sims Bainbridge

  One named Sara and Timberlake had 11 male workers, 1 female worker, and 4 children workers, so it might have employed the Minor family.

• 

  Foundation Dreamweaver MX

  By Craig Grannell, Jerome Turner, Matt Stephens

  So here's what we need to do to arrive at our layout: s Create the main table to hold all the page elements. s Deal with the navigation area which is ...

• 

  Cisco CCNA Certification, 2 Volume Set: Exam 200-301

  By Todd Lammle

  This inclusive, two-book set provides what you need to know to succeed on the new CCNA exam. The set includes Understanding Cisco Networking Technologies: Volume 1 and the CCNA Certification Study Guide: Volume 2.

• 

  CompTIA Network+ Study Guide: Exam N10-006

  By Todd Lammle

  ... you can use: –a –A –c –n –r –R –S –s All nbtstat switches are case sensitive. Generally speaking, lowercase switches deal with NetBIOS names of hosts, ...

• 

  CompTIA Network+ Study Guide with Online Labs: N10-007 Exam

  By Todd Lammle, Jon Buhagiar

  ... you can use: –a –A –c –n –r –R –S –s All nbtstat switches are case sensitive. Generally speaking, lowercase switches deal with NetBIOS names of hosts, ...

• 

  CCNA: Cisco Certified Network Associate FastPass

  By Todd Lammle

  S The S reference point defines the point between the customer router and an ... with the letter E deal with using ISDN on the existing telephone network.

• 

  Stranger in the Chat Room

  By Todd Hafer, Jedd Hafer

  A sequel to In the Chat Room With God finds a group of teens contacted by a mysterious and increasingly malevolent character who claims to know about their encounters with the Almighty and challenges their beliefs. Original.

• 

  Error Correction Coding: Mathematical Methods and Algorithms

  By Todd K. Moon

  M M−1∑ k=0 −∞ ∞ k=0 The average energy per signal E s ∫ can be related to the ... we will deal primarily with additive white Gaussian noise (AWGN), ...

• 

  Security+ Training Guide

  By Todd King

  ... to deal with most , but unfortunately not all , of these potential threats . ... The S / MIME standard implements encryption for message content using ...

• 

  CCDA: Cisco Certified Design Associate Study Guide: Exam 640-861

  By Todd Lammle, Andy Barkl

  S reference point The S reference point defines the reference point between ... with the letter E deal with using ISDN on the existing telephone network.