Paul Watzlawick, Janet Helmick Beavin, and Don D. Jackson, Pragmatics of Human Communication (New York: W. W. Norton Co., 1967). 5. Joseph Luft, Group Processes: An Introduction to Group Dynamics, 2d ed. (Palo Alto, Calif: National ...
This book seeks to find effective intercultural conflict management solutions by bringing together a group of leading international scholars from different disciplines to tackle the problem.
Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific ...
Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a ...
The ideas in the book are based upon the authors' own tested methods and techniques.
Cram101 Just the FACTS101 studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanys: 9780205458806 .
Depending on the framework, bully allies are alternately labeled “passive bullies, followers, or henchmen” (Olweus, 2003, p. 67), or patrons and pawns (Boddy, Ladyshewsky, & Galvin, 2010). Olweus's (2003) framework, taken from his work ...
The book is divided into two parts: Conflict Management and Student Mediation.
Glenview, IL: Scott, Foresman. Fink, E. L., & Chen, S. (1995). A Galileo analysis of organizational climate. Human Communication Research, 20, 494–522. Finkelstein, S. (2003). Why smart executives fail. New York: Portfolio.
Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts. This text is available in a variety of formats — print and digital.