Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.
This book presents a functional taxonomy to see, understand, and manipulate the roots of life's conflicts.
The book is divided into two parts: Conflict Management and Student Mediation.
Communication and Conflict Resolution Skills
Littlejohn and Domenici invite readers to engage in a thoughtful dialogue about human difference, conflict, and communication.
This book explores relations between communication and conflict. How one thinks about communication is demonstrated as shaping how one approaches conflict, and vice versa.
Depending on the framework, bully allies are alternately labeled “passive bullies, followers, or henchmen” (Olweus, 2003, p. 67), or patrons and pawns (Boddy, Ladyshewsky, & Galvin, 2010). Olweus's (2003) framework, taken from his work ...
This collection is relevant to scholars of conflict studies as it highlights key trends and areas for future research to improve conflict communication, dialogue, and collaboration and proposes ideas for using technology and social media to ...
Conflict and Communication in the Family Business
Paul Watzlawick, Janet Helmick Beavin, and Don D. Jackson, Pragmatics of Human Communication (New York: W. W. Norton Co., 1967). 5. Joseph Luft, Group Processes: An Introduction to Group Dynamics, 2d ed. (Palo Alto, Calif: National ...
Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific ...