Momentos De La Verdad En Recursos Humanos
- ISBN-10
- 1506520707
- ISBN-13
- 9781506520704
- Category
- Business & Economics
- Pages
- 120
- Language
- Spanish
- Published
- 2017-06-07
- Publisher
- Palibrio
- Author
- Fernando Ayala
Description
Los momentos de la verdad son aquellos en los que se debe tomar una decisin sobre un tema o asunto en especfico y que tendr por objeto modificar algo de nuestro entorno o campo de accin. Este concepto que es ms conocido en el mbito comercial y en especial en lo que se refiere al servicio al cliente en este libro se ubica en el terreno de la Administracin de Recursos Humanos haciendo una reflexin sobre cmo se dan los momentos de la verdad durante la duracin de la relacin laboral en una empresa pero con un enfoque de interrelacin de los momentos de la verdad tanto del empleado como de la empresa en la que presta sus servicios y las posibles consecuencias tanto positivas como negativas de las decisiones de ambas partes.
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