Leader as Coach: Restoring Employee Motivation and Performance. (A)

ISBN-10
1529724481
ISBN-13
9781529724486
Category
Employee motivation
Language
English
Published
2019
Authors
Karen L. Cates, Brenda Ellington Booth

Description

Kiera, a young, enthusiastic sales rep, was recently promoted to manager of a sales team of five. In her first year on the job, she tackled a major revamp of the company's outdated training materials and organized a regional conference for her area, but neither her boss nor corporate seemed to appreciate the work she had been doing. Without support or guidance from her boss, Kiera was confused. What was she supposed to do? Parts A and B of the case present two different perspectives on coaching. Part A contains a narrative from the point of view of the "coachee," Kiera, who was learning how to work with her boss, ultimately with the assistance of an executive coach. This case focuses on coaching as a tool to enhance self-management and relationship management and to improve personal performance.

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