Customers for Life: How to Turn That One-time Buyer Into a Lifetime Customer
- ISBN-10
- 1548879428
- ISBN-13
- 9781548879426
- Pages
- 120
- Language
- English
- Published
- 2017-07-14
- Publisher
- Createspace Independent Publishing Platform
- Authors
- Carl Sewell, Paul B. Brown
Description
Happy customers are repeat customers. In Customer Success for C# Developers, author Ed Freitas frames software developers as an essential part of providing exemplary customer service, whether they're part of helpdesk staff or experienced team leaders. By looking at how traditional helpdesks are oriented and the resulting behaviors, Freitas proposes a different approach that transforms customer support from a required, yet often neglected department, to one that can generate recurring and new business for your company. Along the way, Freitas demonstrates how incident management can be handled within the applications you deliver, discusses how to convert customers into company evangelists, and examines different tools that can be used for troubleshooting customer issues. This updated and expanded second edition of Book provides a user-friendly introduction to the subject, Taking a clear structural framework, it guides the reader through the subject's core elements. A flowing writing style combines with the use of illustrations and diagrams throughout the text to ensure the reader understands even the most complex of concepts. This succinct and enlightening overview is a required reading for all those interested in the subject . We hope you find this book useful in shaping your future career & Business.
Get the book
Other editions
Similar books
-
Clients for Life: How Great Professionals Develop Breakthrough Relationships
By Andrew Sobel, Jagdish ShethJ. Edward Russo and Paul J. H. Shoemaker, Decision Traps (New York: Simon & Schuster, 1989), p. 115. 10. Gary Klein, Sources of Power: How People Make Decisions (Cambridge, Mass.: MIT Press, 1998), p. 32. 11.
-
Fundamentals of Selling: Customers for Life Through Service
By Charles M. FutrellThis book focuses on improving communication skills and emphasizes that selling skills are a valuable asset.
-
Hispanic Customers for Life: A Fresh Look at Acculturation
By M. Isabel ValdésIsabel Valdes' most recent book features a completely new analysis of Latino segments, based on how long Latinos have lived in the U.S. culture.
-
Customers for Life: How to Turn that Onetime Buyer Into a Lifetime Customer
Customers for Life: How to Turn that Onetime Buyer Into a Lifetime Customer
-
Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
By Phil FragassoPraise for MARKETING for RAINMAKERS "In a business environment where everything looks the same to the consumer, Phil Fragasso helps his clients rise above the competition.
-
Why Customers Come Back: How to Create Lasting Customer Loyalty
By Manzie R, LawferBen Cohen and Jerry Greenfield started Ben and Jerry's ice cream manufacturing in an old Burlington, Vermont, gas station in 1978. Twenty years later the business had 700 employees, 132 scoop shops across the United States, and revenues ...
-
The Power of Service: Keeping Customers for Life
By Petra MarquartThe Power of Service: Keeping Customers for Life
-
Emotion Marketing: The Hallmark Way of Winning Customers for Life
By Scott Robinette, Claire BrandThe authors of this insightful book are clearly among these few. I highly recommend this book." Gerald Zaltman, Harvard Business School "Who better than Hallmark understands the value of emotional connections?
-
Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life
By David BrownleeRockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life.
-
Engaged!: Outbehave Your Competition to Create Customers for Life
By Gregg LedermanArgues that a corporate culture that breeds a more engaged, positive, and productive workforce leads to better customer loyalty and satisfaction.