Introduction to Reference Work in the Digital Age

Description

Table of Contents: Preface xi; Acknowledgments xv; Chapter 1: Reference, Digital and Otherwise 1; What Is Reference? 1; Reference According to RUSA 2; Reference According to Katz, Bopp, and Smith 4; Why Is It Called "Reference" Anyway? 5; A Brief History of Reference 6; The Nineteenth Century 6; The Twentieth Century 11; The Present 15; The Future 17; Why Libraries Offer Reference Services 20; The Values behind Reference Work 23; Digital Reference 27; Defining Digital Reference 29; That Which We Call Reference Is at a Crucial Turning Point 30; Questions for Review 32; Endnotes 34; References 35; Chapter 2: Understanding Users, Communities, and Their Needs 37; Planning for Reference Services in a Digital Age 40; Serving the New 24/7 User 45; The Changing Role of the Reference Interview 47; The Synchronous Reference Interview 48; The Asynchronous Reference Interview 49; Today's Reference Noninterview 51; Asynchronous Reference Service Models 54; E-mail and Web Forms 55; Asking Why 61; Limitations of Web Forms 62; Design Considerations for Web-Based Forms 64; Asynchronous Interactivity 66; Questions for Review 68; Endnotes 70; References 71; Chapter 3: Responding to Information Needs 73; Mediation: What We Do Best 74; Conducting the Search 76; Digital Reference Process Issues 80; Selecting the Right Resources 81; Choosing the Right Interfaces 82; Recognizing the Good Enough Response 83; Utilizing Print Resources 84; Respecting Intellectual Property and Copyright 84; Guidelines and Policies for Asynchronous Reference Services 85; Guideline 1: What to Do before Trying to Answer a Question 85; Guideline 2: When to Give Up 87; Guideline 3: Mandatory Response Components 88; Guideline 4: Transcript Records 92; Guideline 5: User Privacy Policies 93; Guideline 6: Closure 95; Asynchronous Guideline Checklist 96; Real-Life Questions and Responses 97; Idiom Search 97; Franklin's Passed Gas 98; History Videos for Kids 99; Guidelines for Synchronous Reference 101; Transcript Excerpt from Synchronous Reference 103; Professional Collaborations for Providing Reference Service 104; Stumpers-L 105; Do Reference Collaborations Go Against the Grain? 105; Ask-an-Expert Services 107; Answering In-House Questions Digitally 108; Breaking Boundaries of Time and Space 109; Questions for Review 110; Endnotes 111; References 111; Chapter 4: Technology 113; Technological Options for Providing Reference Services 115; E-mail 115; Web Forms 117; Chat and Instant Messaging 117; Videoconferencing 119; Call-Center-Based Software 120; What Do Reference Librarians Really Want Technology to Do? 122; Practical Issues Raised by the New Technologies 123; Infrastructure 123; Collaborative Service Standards 124; Service Design 125; Glitches 131; User Authentication 131; Deeper Issues Raised by the New Technologies 134; Profiling Users 134; Taking the Opportunity to Be Innovators 135; Encountering a New Generation of Questions 136; 24/7 Expectations 136; Matching Services with Expectations 137; Questions for Review 138; Chapter 5: The Evolution of Practice and the Staff of the Future 139; The Challenge of Serving the Evaporating Patron 139; Managing Internet-Based Reference 140; Restructuring Resource Utilization 141; Fitting Print into the Picture 143; FAQ ASAP? 144; Matching the Question with the Best Library to Answer It 145; Using Experts as Resources 146; The Morphing Reference Interview 147; Bringing Dead Time Back to Life 150; The Time-Lag Drag 151; Staff Development in Times of Constant Change 154; Training for Tomorrow 154; Turning Existing Skills into Online Skills 157; A Call for Criteria? 157; Successful Staffing Models 158; Opportunities for Innovation 159; Matching the Best Librarian with the Right Reference 160; Questions for Review 163; Endnotes 164; References 164; Chapter 6: Making It Work: Creating and Institutionalizing a Service 165; Planning to Plan Means Having a Vision 166; First, Fit the Mission 166; Second, Achieve Buy-In from Staff and Administrators 167; A Ten-Step Process for Planning a Reference Service 169; Step 1: Analyze the Community and Its Information Needs 169; Step 2: Describe the Overall Nature of the Service 170; Step 3: Predict the Volume of Traffic 171; Step 4: Describe the Service Points 172; Step 5: Determine Staffing and Training Needs 175; Step 6: Determine Resource Needs 175; Step 7: Develop a Marketing Plan 177; Step 8: Determine How the Service Will Be Evaluated 178; Step 9: Explore Relevant Policy Issues 181; Step 10: Develop an Implementation Schedule 184; Plan for Success 185; Questions for Review 186; References 186; Chapter 7: Syncope 189; Play to Our Professional Strengths 189; Begin by Starting Over 195; Final Thoughts: All These Things and More 198; Question for Review 199; Endnotes 199; References 200; Index 201; About the Author 213.

Get the book

Amazon.com

Search the book

eBay.com

Search the book

Similar books

• 

  图书馆学研究进展

  By 吴丹, 黄如花, 司莉

  [38]张龙,张锦,周傲英,胡运发.图书馆可视化多媒体触摸屏导读与查询系统开发[J].计算机工程与应用,2001,37(22):152-154. [39]钱力,张智雄,邹益民,黄永文.信息可视化检索在数字图书馆中的应用实践[J].现代图书情报技术,2010(4):74-78. [40]周宁,张李义.

• 

  信息组织实验教程

  By 司莉

  ... 国会分类法与标题法的兼容,使用户在检索分类号外还可查看与该分类号相对应的标题间的关系,有助于用户了解国会图书馆知识分类系统构架。该网站由国会图书馆每周对其进行更新,用户可获取最.

• 

  Seniorplots: A Book Talk Guide for Use with Readers Ages 15-18

  By John Thomas Gillespie, Corinne J. Naden

  ... Alas , Babylon , 210 Fraser , Sylvia , My Father's House : A Memoir of Incest and of Healing , 21 French , Michael , Soldier Boy , 28 The Throwing Season , 264 Fritz , Jean , China Homecoming , 284 Frommer , Harvey , Jackie Robinson ...

• 

  We Boost Achievement!: Evidence-based Practice for School Library Media Specialists

  By David V. Loertscher, Ross J. Todd

  Nancy Miller's Impact ! ' is one software package using an Excel template that can do some very sophisticated tracking with amazing reports being generated for presentation to faculty , administration , and school boards .

• 

  The Infant Sphinx: Collected Letters of Mary E. Wilkins Freeman

  By Mary Eleanor Wilkins Freeman

  No descriptive material is available for this title.

• 

  In August Company: The Collections of the Pierpont Morgan Library

  By Pierpont Morgan Library

  It was orchestrated by Berlioz and performed as ballet music in his 1841 production of Weber's Freischütz in Paris . The work is probably best known today in this orchestral version . It is also familiar to the world of dance through Le ...

• 

  This Land is Our Land: A Guide to Multicultural Literature for Children and Young Adults

  By Agnes Perkins, Alethea K. Helbig

  She sets out to investigate, in particular, the founder of Gumbo Grove, a black man buried there, and unwittingly stirs up people in town who do not want to be reminded of slave days. Eventually, with the help of her parents, ...

• 

  Literature Connections to American History, K-6: Resources to Enhance and Entice

  By Lynda G. Adamson

  ... illus., 1620 Brooks, Philip, 314-15 Brower, Pauline, 316 Brown, Bradford, illus., 1778-79 Brown, Charnan, 317 Brown, Don, author/illus., 318 Brown, Drollene P., 319-20 Brown, Fern G., 321-23 Brown, Gene, 324-27 Brown, Jane Clark, ...

• 

  Handbooks and Tables in Science and Technology

  By Russell Powell

  ... 3380 Baker, J. Stannard, 3507 Baker, P.C., 2615 Baker, R.S., 1359 Baker, Richard H., 475 Baker, Robert F., 1491 Bakish, Robert, 1360 Balcomb, J. Douglas, 2576 Balkanski, Minko, 2554 Ballantyne, John, 3545 Ballard, J.R.,2416 Ballard, ...

• 

  The Family-centered Library Handbook

  By Sandra Feinberg

  Cambridge , MA : Perseus Publishing , 2001 . Hart , Betty , and Todd R. Risley . Meaningful Differences in the Everyday Experiences of Young American Children . Baltimore , MD : Brookes Publishing , July 1995 . Hawley , Theresa .