Shows how to resolve conflicts with customers quickly and professionally in all types of situations.
The understanding of why customers become upset and the practical methods for getting to resolution presented in this book have been learned, practiced, and honed over 25 years of customer service work in an industry known for upset ...
Instructor Guide: Calming Upset Customers
That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations ...
50 Minute: Calming Upset Customers 3Rd/Ed
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations ...
Calming Upset Customers
(AXZO-AMAZON) Calming Upset Customers, Fourth Edition
Calming Upset Customers Instructors Guide
With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all.