Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise

Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise
ISBN-10
1576753417
ISBN-13
9781576753415
Series
Analysis for Improving Performance
Category
Business & Economics / Operations Research
Pages
317
Language
English
Published
2007
Publisher
Berrett-Koehler Publishers
Author
Richard A. Swanson

Description

Corporations spend millions of dollars on performance improvement, employee training and development, work system redesign, and other organizational improvement efforts. Much of this money is wasted because the preliminary analysis and diagnosis has not been done to link these programs to an organization's real business needs, goals, and processes.

The truth is that in order for any performance improvement effortto add value to the organization, deep analysis is required. Analysis for Improving Performancedetails a systematic approach for doing the rigorous preparatory analysis that is vital to shaping and developing successful performance improvement efforts.

Richard A. Swanson's methods enable program developers and managers to define clear objectives, assess existing systems and missions, analyze worker knowledge and expertise, define desired performance and evaluation standards, and develop a performance improvement plan that will meet the desired performance goals.

This new edition has been extensively revised throughout and presents expanded concepts and updated cases, as well as a new chapter on documenting and improving work processes and documenting process-referenced tasks. Written for take-charge managers, performance improvement specialists, and workers wanting to improve their organizations, Analysis for Improving Performanceprovides oreal-worldo knowledge, tools, examples, graphics, and exercises aimed at developing your expertise in diagnosing organizational performance and documenting workplace expertise-the keys to long-term organizational success. In short, it is a complete guide to ensuring that the time, money, and effort you invest in organizational development are well spent.

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