The Lean Enterprise Memory Jogger for Service: Where Supply Meets Demand... Exactly!
- ISBN-10
- 1576811107
- ISBN-13
- 9781576811108
- Category
- Total quality management
- Pages
- 250
- Language
- English
- Published
- 2009
- Publisher
- Goal Q P C Incorporated
- Author
- Richard L. MacInnes
Description
An updated edition applies the original text's concepts to both services and transactional organizations, outlining strategies on how to attract and retain customers through superior service delivery, in a guide that explains the specific needs of service-related practices and how they differ from manufacturing philosophies.
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