Designed to give you a solid base of knowledge in understanding customer service concepts and strategies, building a customer service culture, developing a customer service strategy, understanding customers and customer service research, establishing and
Designed to give you a solid base of knowledge in understanding customer service concepts and strategies, building a customer service culture, developing a customer service strategy, understanding customers and customer service research, ...
As an entrepreneur, he has first-hand experience building a profitable agency that can be run both virtually and digitally. In this book, the author will show you how to do the same.
This book was written by insurance professionals for insurance professionals - so every example in the book is based on a real-life situation.
Keep your fingers on the "pulse" of customer service.Since 2011, The National Alliance Research Academy has published the CSR Profile, providing vital statistical information regarding topics such as job qualifications and experience, ...
Customer Service in Insurance: Principles and Practices
Becoming a customer service superstar takes the right attitude - Six to be exact...Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives.
UNEMPLOYMENT INSURANCE: States' Customer Service Challenges and DOL's Related Assistance
This book addresses: The business value of good customer service The price of poor customer service Dealing with unethical professionals TQM Perspective Agent and home office conduct
CSR Profile: Unique Views of Insurance Customer Service Representatives, Account Managers and Account Executives
Award in Customer Service in Insurance WO4: 2021-22 Study Text