Solve Employee Problems Before They Start: Resolving Conflict in the Real World
- ISBN-10
- 1586446290
- ISBN-13
- 9781586446291
- Category
- Business & Economics
- Language
- English
- Published
- 2019
- Author
- Scott Warrick
Description
Introduction -- Why emotional intelligence? -- Neurology of emotional intelligence -- The godfather effect -- What are verbal jeet "kill strikes"? -- The three styles of communication: retreaters, attackers & honest communicators -- Kill strike #1 = EPR: empathic listening -- Kill strike #2 = EPR: parroting -- Kill strike #3 = EPR: "rewards" -- The verbal jeet coaching process.
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