The Organizational Ombudsman: Origins, Roles, and Operations : a Legal Guide
- ISBN-10
- 1604427787
- ISBN-13
- 9781604427783
- Category
- Confidential communications
- Pages
- 678
- Language
- English
- Published
- 2010
- Publisher
- American Bar Association
- Author
- Charles L. Howard
Description
This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.
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